Saturday, 18 September 2010

Its my party and I'll cry if I want to....

Well not my party exactly, but I can see both myself and Claudia whose 18th party it is this coming Friday, will both be in tears before long.  The reason you wonder? Well its all to do with that wonderful auction site called Ebay and a trail of dishonest sellers who are making our lives a complete and utter misery over my last three transactions.
First up, remember the Rabbit Fur Coat debacle I had back in July?  Well can you believe I only got refunded this week?  The whole sorry saga has been nothing short of a fucking nightmare with emails going back and forth and I ended up actually getting scared to open messages from the seller to see what crock of shit excuse she was giving for having not refunded me.  When I returned the coat, which was on a Friday, by parcel force, costing me £10.99, I got a message from the seller saying "hope it arrives by 1pm on Tuesday as I am going away then for 3 weeks".  Great eh.  Well according to my tracking number the parcel arrived and got signed for at 9.30am on that Tuesday morning she supposedly went away.  Then I went on holiday, came back after a week, checked my paypal account and guess what? Nothing.  Anyway it finally came in - minus her fees!  Can you believe the fucking cheek of it?  If it had been listed correctly over condition and size, I wouldn't have bought the bloody thing in the first place!

Secondly, A Pixie Lott Dress that Claudia wanted to buy with the £60 her boyfriend had given her.  She doesn't want this to wear to the party, but out clubbing the following night.  On Sale at Asos but out of stock in a size 8 and not on the Lipsy site in her size either, so last Sunday she uttered those immortal words "Mum can you have a look on ebay for me".

I found one, ending that night, quite a few bids, but brand new with tags.  Obviously you want a brand new dress if its going to be a present no matter how desperate or in love you may be with that particular garment.
I bid in the final 10 seconds and got it for £34 and with p&p it came to £38 which left her with £22 to buy something else with, so all seemed good.  Dress was posted 1st class on Monday, received Tuesday but when I pulled the dress out of the packaging, there was no way it was brand new.  It smelt of some sort of perfumery smell, but not in a pleasant way. Even if the dress had been worn once, being as it doesn't have a high neck or sleeves that would be touching your wrists, I doubt very much whether it would smell this much, it is the whole dress no matter where you sniff it!  I emailed the seller immediately explaining this was a birthday gift and it obviously wasn't brand new and that I wouldn't have been willing to pay that amount for a second hand dress and doubt it would have gotten bid up that high by any of the bidders had it have been described as used but in good condition.  When Claudia came home from school, she agreed that we probably wouldn't get another now, so we would just get it dry cleaned.  I still haven't got a response from the seller so have left negative feedback.

Thirdly, the biggest and most expensive fuck up of all - The Party Dress. 


Madam has had her eye on this dress for ages.  It was originally £185 on the Lipsy site (gulp) and is/was from their VIP range.  Come the height of summer it was sold out on their site in a size 8, but you could leave your email address if it came back in stock.  I never got an email.  It got reduced to £85 in their sale, in the other sizes.  I trawled every Lipsy stockist in the Land I could find courtesy of Google, and nothing.  I checked out other sites, like Forever Unique and Kate someone who designs her own stuff in Newcastle, nothing, nothing, "no, no, no" said Claudia.  "Nothing compares to the Lipsy dress, I need to have something a)stunning and b) so expensive that none of my friends parents would ever pay that much for a dress for them, its my party and I have to look the best".  OK, Claudz, thanks for that, thats me well and truly told then isn't it, so I looked on Ebay and this is where you know its all gonna go horribly wrong.
There was one on there, excitement grew, but it was buy it now for £130 and I told her I didn't want to pay that much when it had gone on sale for £85 and that I would continue to look.  Last weekend whilst looking for the Pixie Lott, I found one with a starting bid of £35 (the £130 one had disappeared by then).  Not wanting to let the auction run because of worries over the time factor I emailed the seller for a buy it now price, she emailed back, £80.  The deal was done, I paid immediately.  I sent a message with payment, could I please pay extra for recorded delivery, lied and said the party was this Friday instead of the 24th and that I needed it urgently and couldn't afford for the item not to be tracked so could she give me her paypal email address and I would send over some more money to cover postage.  She emailed back, Monday morning saying item would be posted at 11.30 am, she would email over the postage details and it would be an extra £1.99 but failed to give me her paypal email address.  Wednesday came, she hadn't emailed over the postage details and still no dress, I was getting anxious as the Pixie Lott dress had arrived the day before, just sent by normal first class.  I heard nothing.  Thursday came still no dress, I emailed again saying how desperate I was.  I got a response saying "I posted it when I said I would and don't worry about the extra £1.99".  I went back and said "Thats fine thanks, but you haven't given me any details of how it was sent, nor tracking details, can you please do so by return".  No response. 
Its now Saturday morning.  The seller thinks this dress was for a party last night.  I am furious.  I paid over the odds just to ensure I got it in plenty of time incase it needed any alteration or cleaning etc as obviously brand new without tags doesn't always mean that as I found out with the other dress.  That Ebay bitch has £80 of my money and Claudia doesn't have her dress.  To say I am in a complete state of panic is an understatement.  I need valium and quick, the Marlboro Lights just ain't cutting the mustard.

Everything I do is for the kids to give them the best possible life, the life I never had.  We are not loaded, not by a long way, I earn a pittance, if I'm lucky.  Up until my husband got this job last summer he had previously been out of work for 16 months collecting £65 a week jobseekers allowance.  I sold all my designer bags, shoes and clothes to keep my son in private school as the education system locally is beyond despair up until the age of 11 when at least the brightest children have a chance of taking the 11+ and going to the mainland, to a State run Grammar School.  We take them on holiday with us even though they have their own holidays with their friends.  I wouldn't dream of leaving them behind but know loads of parents who do, whilst my first husband, the girls Dad, strutts off to the Domincan and Cuba for his annual vacation and all these things are coming into my head all because of this party dress. 


Marc Jacobs Stella Tote was £715 now £429
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We have just paid out £429 on a Marc Jacobs bag from the outnet, for her present, her Dad gives her £200, we always do double and more than he does, but he has no other kids and owns two houses one of which he rents out.  Their is the cost of the hall, the disco, the balloons, the announcement in the paper, the birthday cake made to look like a pink quilted Chanel 2.55, the 100 cupcakes on order, the table sprinkles, the balloons, the hair appointment, the nail appointment and then she comes in yesterday from her driving lesson and tells me she has to go online and book her driving test which cost me another £62!  I am getting in a state, I know you don't wanna hear this shit or about my Ebay disasters, but I have to tell someone.  I am just waiting for OH to say "has her dress arrived yet" and I will meltdown, I know I will and he will do his nut, even though it is not my fault.  He will say "you shouldn't have left it so late" etc etc ........
Someone please help, do you know anyone who has this dress, I will pay to hire it off them, she has to have it, but I have just trawled through over 4,000 Lipsy dresses on Ebay in a size 8 and in desperation even a 10, but nobody has this up for sale.  If you go shopping this afternoon and see it anywhere, please email me the shop details. 
Claudia's Dad has just given her a lift to work and she has rung me saying "Dad says it all sounds a bit Fishy, the fact that the seller hasn't given you the tracking details or responded since your last email on Thursday".  He is right of course and that is why I am turning into the neurotic bitch from hell.  This whole things stinks worse than that fucking rabbit fur coat and that Pixie Lott dress.......

18 comments:

  1. Hi there-oh my word, you've been treated appallingly by ebay sellers, so sorry to hear you've this new problem too-I don't know what it is with some people why they behave like this, I sure hope you get the dress as soon as possible or a refund double quick. I hope the weekend can only get better for you my dear, being a parent is never ending sagas of being skint and non stop worrying it seems xx

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  2. What a disaster! Is there any way of getting hold a seller's contact details? Ebay should protect the buyer in circumstances like these. You wouldn't hand money over in a shop and walk out empty handed! Its disgusting when you think that you have spoken to her and told her the dress is for your daughter's 18th birthday party...what a cow! Hope you manage to sort this out, or at least find the dress elsewhere x

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  3. Bloody Hell! I hope this dress turns up, I honestly Could I would bake you those cupcakes to ease the cost and stress. Take care xxx

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  4. I would report her to Ebay immediately I know that it wont solve the dress issue but you may get your money back .. I would be fuming xx

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  5. Geez, I'm so sorry you're being put through this! I've heard so many ebay horror stories, I never bother with them anymore but understand that you're doing your best to find specific items. I hope you get resolution soon!

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  6. Oh my god, your tale of woe...it's the same kind of thing that would happen to me where multiple things go wrong simultaneously.
    One thing, like Ruth said, you can complain to Ebay. They have been very responsive to me in the past when I have had problems in the past. Also, lodge a complaint with Paypal. They can be helpful too.
    But with or without the dress, your daughter is going to be beautiful and have a lovely party all because of your efforts. You are a great mum!

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  7. Wouldn't the world be a much better place if everyone were honest? I'm so sorry you are going through all this - like you don't have enough to worry about! I hope you get the dress and it's in perfect condition or you get your money back.

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  8. Get in contact with ebay, absolutely! Idiots like this are ruining it for everyone else who is decent.

    I've paid rather a lot of money for a first edition book and when it arrived, it wasn't a first edition at all!

    I got this from ebay and am putting it here so that everyone can read it, because there's obviously lots of us who are suffering from dealing with crooked sellers:

    " If you have a dispute with another eBay member, here are some steps to help resolve the issue:

    Try communicating directly with your trading partner.

    Reach out to your trading partner by email or phone. You can email your trading partner through the eBay site. You can also request your trading partner's phone number by requesting their contact information. Addressing the problem right away prevents the issue from becoming more complex, which is harder to resolve.

    Here are some tips for communicating with your trading partner to help you resolve problems as quickly and easily as possible.

    Note:

    *If your item is lost or damaged, you should contact the shipping company directly to learn about the type of coverage they provide.
    *

    If you paid for an item with a credit card and you did not receive the item, contact your credit card company and ask about their protection services. Most credit card companies provide 100% online protection.

    If you are not able to work out the problem with your trading partner directly, eBay provides some processes that may be able to help:

    * If you are a buyer who has not received an item you paid for, or if the item you received was significantly different from the item description, learn more about what to do when you don’t receive your item or it’s not as described.
    * If you are a seller who has not received payment for an item you sold on eBay, learn more about what to do when a buyer doesn’t pay (unpaid item process).

    If you've bought an item and you want to use your right of withdrawal according to Distance Selling Regulations to return it, you can use the Return Process.

    Wish you tons of luck with it!

    Ali x

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  9. I so hope u get the dress, its a bitch when things go wrong on ebay, there are a lot of unscrupulous peeps about xx

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  10. What a nightmare...sorry I haven't got a solution.....
    Fingers crossed it turns up on Monday. X

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  11. I have not had any experiences with e-bay , somehow I seem to have been able to avoid it.. and from your experiences, I am thankful that I have not gone it.

    I'm so sorry that you are going through such a mess ~ its aweful enough the stress of hosting an 18 year old's party , planning, financial etc. that you certainly do not need added , avoidable stress... hoping all works out for you ... you are a wonderful mum ... and I'm certain your daughter appreciates all you do... so hang in there..HHL

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  12. I really wish I could help but you seem to have covered every angle there is a store near Oxford st behind topshop not sure if u haven't already rung them? Hope it arrives but really it's not the end of the world let claudia know how hard you tried. I'm going to email you a photo or two of my some dresses which might fit her I really want to help you out here x if any u like I can bring on Monday when I see you

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  13. Dear Mrs Fab, I'm so sorry to hear that. You've had no luck with Ebay. My phone number is on my Ebay details with my address. Have a look on theirs there might be one. I'm keeping my fingers crossed for you that it arrives safely on Monday morning.

    The party sounds like it'll be amazing, you've thought of everything. Please take a picture of the cake too! Hope your weekend gets better xx

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  14. Fab listen calmy! Dont not take bullshit of ebayers. Go straight to paypal.com and report the item, paypal will refund you so long as you give them the tracking number to prove you returned the pixe dress. You could have done that for the coat too. If I get sent shit I just return it right away (providing them leave a senders address) then report it to ebay, so long as you can prove you returned it they refund you no hassle.
    Then report the other pink dress as not received, if the seller cant prove a tracking number paypal will refund you.

    But yikes the dress, can you get hold of the dress in ANY size and take it to get tailored?

    I will let you know if I see one, but if she can be swayed into another dress there are lots of pinklipsey dresses coming up on google shopping.

    I just had the same problem on ebay, I bought a beautiful dress to wear to my friends wedding and it came and was actually beach wear - i.e totally see through! I just returned it, then emailed the seller to say I had done so and why, luckily she was OK and refunded me without paypal, but if she hadnt Id have just reported it.

    Heres a similar one: http://www.next.co.uk/shopping/branded/fashionforher/25/1?extra=sch&n=branded&utm_source=google&utm_medium=product_search&utm_campaign=googleps

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  15. Thanks girls for all your support, thats why I decided to post this, as I knew you would all be there for me and your kind words have gone some way to calm me.
    Cameron - thanks for your cupcake offer - shame you are not closer!
    Ali - your info is invaluable, thank you x
    TWOSP - Thanks for your support and your email.
    Pearl - So kind of you to take the time to comment and to send the link, to actually know that you took the time to look for something online - well the kindness of you amazes me it almost makes me want to cry. The dress in the link is lovely but I know what she will say, it is just the sort of dress I usually wear out on a Saturday night and it is probably just what her friends will wear to the party, they all love Lipsy! The second option was a dress I saw on some blogs back in June at the Rare Press day from their opulence collection, which she loves but at £165 its a lot of money. I can only think of ordering this tomorrow then if by some fluke the other one turns up, I can return it and get a refund but to be honest I really don't think the seller has sent it at all otherwise why has she not provided postage details like I have requested so many times this week. I even rang the sorting office yesterday morning and spoke to a nice lady who said there would be no parcel deliveries today but she took my number and said she would look to see if I had anything there, needless to say she never rang back so I guess I didn't. I then emailed the seller one more time begging her to tell me if it had actually been sent and have given her 24 hours till this afternoon to tell me the truth as to whether it has been sent or not before I report her to paypal. Here is a link to the dress it looks like I will have to buy. It is lovely, just a lot of money. http://www.rarefashion.co.uk/collections/opulence/opulence-corset-ballet-dress.html
    Let me know what you think xxx

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  16. You are a fab mum and it's such a shame that all your efforts have been thwarted by bad ebayers. I'm sure she'll look beautiful in any dress.

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  17. So sorry to hear all the trouble you've been having with this. Pink dress seller sounds like a cow. Report it as a non arrival through Paypal immediately (you may have to wait seven days after transaction). If she hasn't sent it tracked, you will get your money back automatically (even if it does arrive), as she won't be able to prove arrival (she must be fucking stupid not to send something tracked at that price, I have to say).
    There is loads of protection on eBay for the buyer, far more than for sellers to be honest, so you should be fairly safe.

    Another thought, on the first dress - was that sent tracked? If not, report that one as missing too (serves the seller right for lying about it being new and ignoring your email), and you'll get your money back for that as well (as long as it's not more than 45 days since the transaction.

    I think crap sellers deserve all that's coming to them. I bend over backwards for my buyers, to keep them happy, and it really annoys me how some sellers behave.

    And just as a final thought, your three daughters all sound like absolutely lovely girls, and I'm sure Claudia would totally understand if you didn't feel able to pay out any more money when you've spent so much already, and would be happy to settle for a less expensive dress, rather than knowing her mum is so stressed out and worried.

    Hope that the birthday celebrations go well xx

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  18. God thats awful.Ive never bought anything from e- bay and this really has put me off.
    You should make sure you give them bad feedback as they shouldnt be able to continue selling misrepresented items.
    Your daughter is lucky to have you sounds as if youve done everything you can to make her day special.
    At size 8 and 18yrs old she will look fabulous in any dress but having a 17yr old of my own I know what its like when they have their heart set on a particular item.
    Good luck and hope the dress srrives.

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